Welcome to my rant / warning / documentation for my DCM recall issue. I plan to keep updating as things happen.
I took my GR86 to the dealer for an oil change and tire rotation on April 7. The service advisor let me know about a recall for the DCM. They said everything together would be about 2 hours. After 3 hours, they came out and told me they were having issues and were going to put me in a rental.
The car has remained at the dealer since then.
Timeline
April 7, 2023 (+0 days)
The start of everything. Apparently trying to program the DCM had failed and the car started throwing some errors. They said a ticket was opened with Toyota corporate.
April 10, 2023 (+3 days)
I tried calling the dealer multiple times. Couldn't get anyone from service or parts departments to pick up. For some reason there were no voicemails active so the phone rang 5 times and automatically disconnected. Full voicemail box?
April 11, 2023 (+4 days)
Called again and left a voicemail with the service manager. I got a call back from the service advisor about an hour later and then a call from the service manager 30 minutes after that. Advisor said they had resolved the error codes but the DCM was still refusing to be programmed. Still working with Toyota.
April 14, 2023 (+7 days)
Renewed the rental for the first time. "How long did they say it was going to take?" No clue.
April 19, 2023 (+12 days)
Sent a message to Toyota Brand Engagement through an online form. Just a basic rant "I have no clue what's going on. Was supposed to be 30 minutes now it's 2 weeks. Etc."
April 21, 2023 (+14 days)
Renewed the rental for the second time. "How long did they say it was going to take?" No clue. At least they're consistent!
Talked to the service advisor and some other people. They knew about the message to Toyota Brand Engagement. A comment was made that it probably helped them get some traction with corporate. Now both Toyota corporate and Subaru corporate are looking into it.
We talked a bit about the car and what they've been trying. One interesting snippet was some engineer claiming the DCM would only be programmed if the battery voltage was 13.5000 volts exactly. Good luck with that.
April 28, 2023 (+21 days)
Renewed the rental for the third time. "How long did they say it was going to take?" You tell me. "Is that the silver 86 out there?" Yes, yes it is. "It's been there for a while!" Yes, yes it has.
Go look for the service advisor and they recognize me as I'm walking around. I'm obviously coming around too much. No progress on the car. Engineers keep talking about it having them try stuff. Some meeting is happening later in the day to try figure out what to do. When I asked about possibly replacing the DCM, they said Toyota corporate would have to make that decision.
Later that day I realized I don't know if they actually did the oil change. I really hope they did. I also just realized they didn't actually extend the rental so I'll be going back tomorrow.
May 1, 2023 (+24 days)
Actually renewed the rental. Managed to get them to do 2 weeks this time!
May 5, 2023 (+28 days)
No real update... which is probably enough of an update to be honest. They still have no clue what's going on.
May 17, 2023 (+40 days)
Got the call from the dealer that they finally got it going. Apparently they figured out an "alternative" install procedure that allowed the DCM to programmed with the new software. Picking the car up tomorrow.
Hopefully my pain will help out some other people when they're doing this...
July 19, 2023
Final update: A settlement agreement has been amicably reached by all parties.
I took my GR86 to the dealer for an oil change and tire rotation on April 7. The service advisor let me know about a recall for the DCM. They said everything together would be about 2 hours. After 3 hours, they came out and told me they were having issues and were going to put me in a rental.
The car has remained at the dealer since then.
Timeline
April 7, 2023 (+0 days)
The start of everything. Apparently trying to program the DCM had failed and the car started throwing some errors. They said a ticket was opened with Toyota corporate.
April 10, 2023 (+3 days)
I tried calling the dealer multiple times. Couldn't get anyone from service or parts departments to pick up. For some reason there were no voicemails active so the phone rang 5 times and automatically disconnected. Full voicemail box?
April 11, 2023 (+4 days)
Called again and left a voicemail with the service manager. I got a call back from the service advisor about an hour later and then a call from the service manager 30 minutes after that. Advisor said they had resolved the error codes but the DCM was still refusing to be programmed. Still working with Toyota.
April 14, 2023 (+7 days)
Renewed the rental for the first time. "How long did they say it was going to take?" No clue.
April 19, 2023 (+12 days)
Sent a message to Toyota Brand Engagement through an online form. Just a basic rant "I have no clue what's going on. Was supposed to be 30 minutes now it's 2 weeks. Etc."
April 21, 2023 (+14 days)
Renewed the rental for the second time. "How long did they say it was going to take?" No clue. At least they're consistent!
Talked to the service advisor and some other people. They knew about the message to Toyota Brand Engagement. A comment was made that it probably helped them get some traction with corporate. Now both Toyota corporate and Subaru corporate are looking into it.
We talked a bit about the car and what they've been trying. One interesting snippet was some engineer claiming the DCM would only be programmed if the battery voltage was 13.5000 volts exactly. Good luck with that.
April 28, 2023 (+21 days)
Renewed the rental for the third time. "How long did they say it was going to take?" You tell me. "Is that the silver 86 out there?" Yes, yes it is. "It's been there for a while!" Yes, yes it has.
Go look for the service advisor and they recognize me as I'm walking around. I'm obviously coming around too much. No progress on the car. Engineers keep talking about it having them try stuff. Some meeting is happening later in the day to try figure out what to do. When I asked about possibly replacing the DCM, they said Toyota corporate would have to make that decision.
Later that day I realized I don't know if they actually did the oil change. I really hope they did. I also just realized they didn't actually extend the rental so I'll be going back tomorrow.
May 1, 2023 (+24 days)
Actually renewed the rental. Managed to get them to do 2 weeks this time!
May 5, 2023 (+28 days)
No real update... which is probably enough of an update to be honest. They still have no clue what's going on.
May 17, 2023 (+40 days)
Got the call from the dealer that they finally got it going. Apparently they figured out an "alternative" install procedure that allowed the DCM to programmed with the new software. Picking the car up tomorrow.
Hopefully my pain will help out some other people when they're doing this...
July 19, 2023
Final update: A settlement agreement has been amicably reached by all parties.